Question 1

What is 10Quant?

Accepted Answer

10Quant is an automated pair trading platform for cryptocurrency markets. We provide a market-neutral trading strategy that executes 24/7 on your exchange account via secure API keys.

Question 2

How do I get started?

Accepted Answer

Sign up for a free account, connect your cryptocurrency exchange via API key (trade-only permission), and activate the pair trading strategy. The setup takes less than 5 minutes.

Question 3

Which exchanges are supported?

Accepted Answer

We currently support Binance, OKX, and MEXC. We are continuously evaluating new exchanges based on user demand.

Question 4

What is the free trial?

Accepted Answer

The 7-day free trial gives you full access to all features, including automated trading, real-time analytics, and risk management tools. No credit card required to start.

Question 5

Do I need trading experience to use 10Quant?

Accepted Answer

No prior trading experience is required. Our automated strategy handles all trading decisions based on quantitative analysis. Simply connect your exchange, activate the strategy, and monitor your results. We provide educational resources to help you understand how pair trading works.

Question 6

How long does setup take?

Accepted Answer

Setup takes under 5 minutes. Create your account, connect your exchange via trade-only API key (our guided process walks you through each step), and activate the pair trading strategy with one click. Your strategy begins executing immediately after activation.

Question 7

What is pair trading?

Accepted Answer

Pair trading is a market-neutral strategy that takes simultaneous long and short positions in two correlated assets. It profits from relative price movements between the pair, not market direction.

Question 8

What does market-neutral mean?

Accepted Answer

Market-neutral strategies profit regardless of whether the overall market goes up or down. By holding both long and short positions in correlated assets, directional risk is significantly reduced.

Question 9

Can I stop trading at any time?

Accepted Answer

Yes, you have full control. You can pause or stop the strategy at any time with one click. Open positions will be managed according to your settings when you stop.

Question 10

What is the minimum investment?

Accepted Answer

There is no minimum investment requirement. You can start with any amount on your exchange account. However, we recommend starting with an amount you are comfortable with while you familiarize yourself with the platform.

Question 11

Do you guarantee profits?

Accepted Answer

No. All trading involves risk, including the potential loss of your entire investment. Our strategy uses systematic methodology and risk management, but past performance does not guarantee future results. Please read our Risk Disclosure for more details.

Question 12

Which trading pairs does the strategy use?

Accepted Answer

Our quantitative engine continuously scans and selects statistically correlated cryptocurrency pairs across all 3 supported exchanges. The system automatically identifies optimal pairs based on cointegration strength, spread volatility, and liquidity. You can view all active pairs and their performance metrics from your dashboard.

Question 13

Is my money safe?

Accepted Answer

Your funds never leave your exchange account. We only use API keys with trade-only permissions — we cannot withdraw your funds. All API keys are encrypted with AES-256 encryption.

Question 14

How are my API keys protected?

Accepted Answer

API keys are encrypted with AES-256 encryption at rest and never exposed in plain text. We use the minimum required permissions (trade-only) and our system undergoes regular security audits.

Question 15

What happens if the server goes down?

Accepted Answer

We maintain 99.9% uptime with automated failover systems. In the rare event of downtime, open positions remain on your exchange account and are managed according to your configured risk parameters.

Question 16

Can I use 2FA on my account?

Accepted Answer

Yes, we strongly recommend enabling two-factor authentication on both your 10Quant account and your exchange accounts for maximum security.

Question 17

What happens to my data if I delete my account?

Accepted Answer

When you delete your account, we remove or anonymize all personal data within 90 days. API keys are immediately deleted and revoked. Trading history and performance data are purged according to our data retention policy. We do not retain any personally identifiable information after the deletion period.

Question 18

What payment methods do you accept?

Accepted Answer

We accept major cryptocurrencies including BTC, ETH, USDT, and USDC through our secure payment partner NowPayments.

Question 19

Can I switch between monthly and annual plans?

Accepted Answer

Yes, you can switch anytime. When upgrading to annual, you will receive a prorated credit for the remaining time on your monthly plan.

Question 20

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied, contact support for a full refund. After the guarantee period, unused subscription time is non-refundable.

Question 21

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account settings. No cancellation fees. You retain access until the end of your current billing period. All trading stops when your subscription ends.

Question 22

Are there any hidden fees or trading commissions?

Accepted Answer

No hidden fees. Your subscription covers all platform features including automated trading, analytics, and support. Exchange trading fees are charged directly by your exchange and are not included in our pricing. You can review all costs before subscribing.

Question 23

Is there a money-back guarantee?

Accepted Answer

Yes. We offer a 30-day money-back guarantee on both monthly and annual plans. If you are not satisfied with 10Quant for any reason within the first 30 days, contact our support team for a full refund. After 30 days, you can cancel anytime and retain access until the end of your billing period.

Question 24

What dashboard and analytics are available?

Accepted Answer

Your dashboard provides real-time P&L tracking, win rate, drawdown analysis, Sharpe ratio, and detailed trade history. You can monitor active positions, strategy performance, and account metrics from both desktop and mobile devices.

Question 25

Can I run multiple strategies simultaneously?

Accepted Answer

Yes, you can run multiple strategy instances across different trading pairs and exchanges. Each strategy runs independently with its own risk parameters, and you can monitor them all from a unified dashboard.

Question 26

How do I monitor my trading performance?

Accepted Answer

10Quant provides a comprehensive analytics dashboard with real-time P&L charts, trade logs, performance metrics (Sharpe ratio, win rate, max drawdown), and exportable reports. You can track performance by time period, trading pair, or exchange.

Question 27

What happens during exchange maintenance or downtime?

Accepted Answer

Our system detects exchange outages automatically and pauses strategy execution to protect your positions. When the exchange comes back online, the strategy resumes based on your configured parameters. Open positions remain on the exchange and are managed according to your risk settings.

Question 28

Is 10Quant available on mobile devices?

Accepted Answer

Yes, our platform is fully responsive and works seamlessly on smartphones and tablets. You can monitor your trading performance, view P&L charts, and manage your strategy from any device with a web browser. All features are accessible on mobile without a separate app.

Frequently Asked Questions